BoltKVM
Support

BoltKVM setup and troubleshooting.

When something is not behaving, start with the checks below or send the details of your setup to support.

Email support

Fix common BoltKVM issues

S-01Input isn't switching when my pointer crosses an edge
Check that both Macs show the other as a trusted device, that both apps are running, and that the displays are arranged so the edges actually touch in BoltKVM. If the crossing is ignored, drag the displays to re-establish the contact edge, then try again.
S-02BoltKVM can't find my other Mac
Make sure both Macs are on the same local network and the app has Local Network permission (System Settings → Privacy & Security → Local Network). If your router blocks device discovery, pair once by manual address; after that BoltKVM remembers the device.
S-03Keyboard input goes to the wrong Mac
Keyboard input follows the active pointer destination. If the two disagree, use physical input on the target Mac, disconnect the session, and reconnect before trying the edge again.
S-04My sleeping Mac does not reconnect
Crossing a display edge is not a general full-sleep wake command. Use Reconnect. A wake attempt also depends on the target Mac's network-wake setting, current network path, and saved wake address. BoltKVM cannot wake a Mac that is shut down.
S-05Can I drag files across an edge?
No. File transfer is an explicit action and currently sends one regular file at a time. It does not support drag-and-drop, folders, or file batches.

Last updated · August 20, 2026